Linda Duke is chief executive of Duke Marketing and author of “Recipes for Restaurateurs.” Duke has led her San Rafael, Calif.-based firm, which specializes in multiunit and franchised restaurant concepts, for more than two decades. She has advised brands from Rubio’s to Togo's Sandwiches on public relations, local store marketing, and investor relations and crisis communications. Duke and fellow education session panelists Jonathan Fornaci, president Straw Hat Pizza, Lowell Petrie, chief marketing officer, Real Mex Restaurants, and Jeff Carl, chief marketing officer, Tavistock Restaurants will present "Restaurant Marketing Strategies: Top Restaurant Brand Executive Insights" on Saturday, May 21 at the 2011 National Restaurant Association Restaurant, Hotel-Motel Show at Chicago's McCormick Place. In the following column, she offers 10 marketing tips for restaurant operators.
Advice on how to boost sales and stand out from the crowd
Surprise me
In order to open their wallets and pocketbooks, today’s timid consumers want something special. We’re not talking about a surprising discount, but a surprising call to action. If recession-weary consumers are going to let the moths out of their coin purses, it had better be good. Creativity is the key.